Sunday, May 21, 2017

Handling Conflict at Work


Learning how to handle rude comments, objections, and phrases or questions that bother us will help us avoid unnecessary conflict at work.  Below is a simple three step formula for handling comments that you don’t like and may take personally.

1.         Remain silent
2.         Repeat the exact words
3.         Ask a question that does not escalate the conflict.

Here are a couple simple examples.

Your work is poor.
1.          Be silent and listen
2.         Repeat – The work is poor

3.         Counter Question – What does good work look like for you and how can I deliver that?

Your price is too high.
1.         Be silent and listen
2.         Repeat – The price is too high
3.         Counter Question – Is price your only objection?

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